Robot Sales Basics
中文
02

Robot types and the value chain

A customer's “robot” may mean a fixed industrial arm, a cobot or a mobile platform in a warehouse. Confirm the task first: a process motion at a station, assembly alongside people, or moving materials. Only then talk about models.

  • Name typical uses for 8 robot types
  • Tell an AGV from an AMR
  • Explain where your company sits in the chain

Why robots come in different shapes

Each robot type is a mechanical structure that trades off speed, payload, accuracy, work envelope and cost. Broadly, there are three families:

  • Serial: joints linked one after another, like a human arm. Six-axis arms and SCARA robots belong here. They have large work envelopes and flexible poses, but errors accumulate joint by joint, and a load at the tool becomes a large torque at the base joints, which is why high-payload robots are big and heavy.
  • Parallel: several arms connect to one tool platform at once, like several people carrying a table. The delta robot is the classic example. All motors sit on the fixed base and the moving parts are light, so it is extremely fast; the trade-off is a small work envelope and payload.
  • Cartesian: motion along straight X, Y and Z rails. Simple, stiff, easy to build with long spans, and cheap, but it can only translate, so flexibility is limited.

Mobile robots take a different path: rather than precise motion at a fixed position, they make the position itself movable. Put an arm on a mobile base and you get a mobile manipulator.

Six-axis arm Roughly spherical, dead zone SCARA Flat ring-shaped cylinder Delta (parallel) Flat disc, very fast Cartesian Box, can be very large
Reading the diagram: dashed areas show roughly the space each robot's tool can reach (schematic, not to scale). The customer's pick and place points must fall inside it, with margin to spare.

Eight common robot types

The first five are “arms that do process work”; the last three are “machines that move”. The schematics below share one style and highlight each type's structure; search the English names in the References to find real photos.

Six-axis industrial robot

Industrial articulated robot
Traits
Wide payload and speed range (a few kg to over 2 t); usually needs fencing or safety sensors
Uses
Welding, painting, machine tending, palletising, handling

Collaborative robot

Cobot
Traits
Power and force limited, can share space with people; payload typically 3–30 kg, capped speed
Uses
Small-batch assembly, inspection, machine tending, labs

SCARA robot

Selective Compliance Assembly Robot Arm
Traits
Fast in the horizontal plane, stiff vertically; repeatability often ±0.01–0.02 mm
Uses
3C electronics assembly, insertion, dispensing, small-part sorting

Delta robot

Parallel robot (“spider”)
Traits
Ceiling-mounted, very fast, small payload (typically ≤ 3–8 kg), flat cylindrical work zone
Uses
High-speed pick-and-place on food, pharma and personal-care lines
XZ

Cartesian / gantry robot

Linear X/Y/Z axes
Traits
Straight-line motion, simple structure, long spans, low cost, limited flexibility
Uses
Gantry machine tending, long-span handling, dispensing

AGV / AMR mobile robot

Automated Guided Vehicle / Autonomous Mobile Robot
Traits
Moves and navigates; does no process work such as welding. Key specs: load, navigation, battery life
Uses
Warehousing, line-side logistics, tote and pallet transport

Mobile manipulator

AMR + cobot
Traits
Mobile base + cobot arm + vision; needs vision re-localisation at each stop
Uses
Semiconductor cassette handling, multi-machine tending, inspection sampling

Humanoid / specialty robot

Humanoid, inspection, hazardous-duty
Traits
High interest and fast iteration, but limited proof in volume production; define the scope as a pilot
Uses
Pilot handling, inspection, hazardous environments, demos and R&D
How is an AGV different from an AMR?

An AGV follows a fixed route (magnetic tape, QR codes, reflectors) and stops when something blocks the way; changing the route means new installation work. An AMR uses laser or vision SLAM to map and navigate on its own, drives around obstacles and re-plans its path. It is more flexible to deploy and usually costs more. When a customer says “AGV” they sometimes mean an AMR, so ask how it navigates and what the floor is like.

Comparison table

TypeKey traitsTypical usesSales watch-out
Industrial armWide payload and speed range; covers most 3D process workWelding, painting, tending, palletisingGuarding (fences, light curtains) must be in the quote
CobotShares space with people; capped speed and payloadSmall-batch assembly, inspection, labsNot a “cheap all-purpose industrial arm”; still needs a risk assessment
SCARAFast, precise planar pick-and-place3C assembly, insertion, dispensingNot suited to large reorientations or 3D welding paths
DeltaVery fast, small payload, ceiling-mountedFood and pharma picking and packingNeeds vision and conveyor tracking
Cartesian / gantryLinear motion, long spans, low costMachine tending, long-span handlingLots of custom design; lead time depends on the structure
AGV / AMRNavigation and transport, no process workWarehousing, line-side logisticsDon't confuse a mobile platform with a process arm
Mobile manipulatorMobility + arm + visionMulti-machine tending, cassette handlingAccuracy depends on vision re-localisation; test with sample parts
Humanoid / specialtyPilots or special tasksInspection, hazardous duty, R&DDefine ROI and maturity in a separate pilot scope

▶See them in action: robot types

Industrial robots vs. cobotsNEFF Automation Experts · Open on YouTube ↗Watch for: Compares speed, payload, guarding and deployment cost, matching the comparison table above.
SCARA robots in actionYaskawa America · Open on YouTube ↗Watch for: Watch a SCARA at an assembly station: fast moves in the horizontal plane, vertical insertion and placing. That is why it suits 3C assembly.
High-speed delta pickingABB Robotics · Open on YouTube ↗Watch for: See how a delta robot works with vision and conveyor tracking to pick more than a hundred times a minute.
AMR vs. AGVinVia Robotics · Open on YouTube ↗Watch for: Focus on how navigation differs: fixed routes versus autonomous obstacle avoidance and re-planning.

Different product lines, different sales plays

“Selling robots” means very different things for industrial arms, cobots, AMRs, service robots and components: customers, channels and sales cycles all differ. Work out which one you sell, then apply the methods in later chapters.

Product lineMain customersSales modelSales cycleKey selling points
Industrial robotsEnd-user factories, integratorsProject sales, mostly delivered through integratorsMonthsReliability, cycle time, local service
CobotsSMEs, integrators, research and educationMainly through distributors, with application kits (palletising, welding, tending) for fast deploymentWeeks to monthsEase of use, fast deployment, working alongside people, plug-and-play grippers and vision
SCARA / delta3C, food and pharma machine buildersOften built into machines by OEMs as a componentMonthsSpeed, accuracy, price
Mobile robots (AMR)Warehouses, factory logisticsProject sales: site survey, simulation, fleet softwareMonthsFlexible deployment, fleet management, WMS/MES integration
Service robotsMalls, hotels, buildings, restaurantsDistributor channels, plus rental or RaaS (Robots as a Service)ShortPrice, upkeep, battery life, service network
Humanoids / embodied AIResearch institutes, carmakers, pilot customersPilots, joint development, data-collection projectsVariesProven use cases, developer ecosystem
Core componentsRobot makers, machine buildersDesign-in plus annual supply agreementsSix months to over a yearSpecs, consistency, lead time, cost (see Chapter 08)

The value chain and what each role can commit to

A robot maker (OEM) mainly supplies the arm and controller, often delivering a “bare robot” and commissioning it. Reducers, servo motors, grippers and vision cameras come from component suppliers. A system integrator (SI) handles tooling, vision and line integration, and often takes on turnkey projects. The end user is buying an outcome: cycle time, yield and fewer operators.

ComponentsReducers · servos · control chips · grippers · vision
supply
Robot OEMArm + controller · bare robot
supply
System integrator (SI)Tooling · vision · integration · safety · turnkey
deliver
End userBuys cycle time · yield · productivity

Some robot makers sell directly to end users, bypassing the SI, or deliver “robot + standard workstation” subsystems. The further right you go, the closer the promise is to an outcome, and the bigger the liability.

The test: will the customer's acceptance test check whether the arm moves, or how many parts the whole line makes per minute? If it's the latter and you only sell the robot, don't say “We can do turnkey”. Using the precise English name for each type in emails cuts down on “what exactly do you sell?” back-and-forth.

RoleSellsCan commit toBe careful with
Robot OEMArm and controllerRobot performance specs, commissioningLine cycle time, yield
Component supplierReducers, servos, grippers, visionTorque, life, interfaces, lead timeWhole-robot accuracy, application results
System integratorTurnkey cells or subsystemsAcceptance criteria written in the contractProcesses not yet proven with sample parts
End user(the buyer)The decision chain often includes production, process, equipment engineering, EHS and purchasing

Know the main brands

Before comparing competitors, know who the customer might compare you with. This table is for brand awareness only; check current official datasheets for model comparisons.

CategoryCommon brands (examples)
Industrial arms · internationalFANUC, ABB, KUKA, Yaskawa (often called the “Big Four”), plus Kawasaki, Nachi, Epson, Stäubli and others
Industrial arms · ChinaEstun, Inovance, EFORT, Siasun and others
CobotsUniversal Robots, FANUC CRX, ABB GoFa, Doosan; from China, JAKA, AUBO, Elite Robots, Dobot and others
SCARA / deltaEpson, Yamaha, Omron, Inovance and others

Key points

  • Type first, specs second; get the type wrong and everything after it is wrong.
  • AGVs/AMRs move things, arms do process work; mobile manipulators do both.
  • The closer a promise is to a line-level outcome, the more it needs a contract and an SI behind it.

Exercises

  • Draw where your company's products sit in the value chain.
  • List 10 phrases customers use and the matching spec terms.
  • Read the product-line page of a major robot maker's website.